- Customer Portal Access (Available 24x7x365)
- Integrated End-to-End Visibility with Real Time & Historical Reporting Capabilities
- Visibility into key application and network performance data and metrics is centralized, simplified and streamlined, including (but not limited to) visibility and reporting of the following:
- Auto detection and discovery of applications, with up to Layer 7 discovery, classification and inspection.
- Quality of Experience (QoE) measurements, e.g. VoIp Mean Opinion Score (MOS).
- Quality of Service (QoS) measurements, e.g. delay, VoIP jitter, packet loss rate, etc.
- Application Quality Score (AQS) view including efficiency, utilization, availability, round trip time.
- Comprehensive network, application and users' usage, utilization and performance measurements.
- Measurement of network and application performance against SLO's and SLA's.
- Ability to measure application delivery costs by site, business unit, etc.
- Category, Response Time, Re-transmission Rate, and Throughput analysis.
- Reporting: Reports can be obtained either by generating hardcopy reports or by secure on-line log-in through the portal which is available 24x7x365. The flexible reporting function offers business, technical and contract managers the ability to obtain customized daily or periodic reports on application and network performance and business service levels. There are several types of reports available, ranging from SLA overview, to trend analysis and from application response times to bandwidth usage, and because AAPNM utilizes role-based user accounts, every user type can have his/her own view of the infrastructure, e.g. an IT Director or a CIO may only want business related overviews, while service delivery managers or contract managers will want detailed application and network performance information. Custom hard copy reports can be created for information, to be used in presentations, to help in decision making, to monitor levels of service provision from service providers or simply to be archived.
- Business Intelligence - Decision Support System (DSS) Layer
- A fundamental component of the service is the Decision Support System (DSS) layer which provides organizations with essential data that enables key business decision making. Built in Business Intelligence capabilities, including extensive data-mining capabilities, allow organizations to obtain critical information about application and network performance and associated costs.
- Organizations are thus able to set and manage business goals, and define technical service levels that must be met for all applications and services, enabling accurate prediction of business costs by application, by site, and by business department, as well as the ability to accurately align business goals with costs and IT resources
- A fundamental component of the service is the Decision Support System (DSS) layer which provides organizations with essential data that enables key business decision making. Built in Business Intelligence capabilities, including extensive data-mining capabilities, allow organizations to obtain critical information about application and network performance and associated costs.
- Organizations are thus able to set and manage business goals, and define technical service levels that must be met for all applications and services, enabling accurate prediction of business costs by application, by site, and by business department, as well as the ability to accurately align business goals with costs and IT resources.
